Medical Insurance

We cover all major insurances including Medicare, Medicaid, Blue Cross, United Healthcare, Coventry, Aetna, and many others.

For questions about your bill, payment options, or financial assistance, please contact:

Phone: 866-393-4605 (toll free)
Email: [email protected]

Or visit our online bill pay at uihc.org/patient-financial-resources

***Patient that have questions regarding Mission Cancer + Blood visits prior to June 2, 2025, please contact Mission’s billing office at 515-282-3336. We do not accept out of state Medicaid.

Financial Counseling

At Mission, our patients are our number one priority. We understand that dealing with the finances of your care can be stressful. To alleviate some of this stress, we have a fully dedicated patient assistance staff to assist patients that qualify for additional funding. Below are the steps for how our financial counseling team obtains and manages patient funding. ​

1. You will meet with financial counselor and go over your specific benefits

2. Financial counselor will assess individual qualifications for funding/assistance

3. If you qualify for assistance you may be asked to sign forms and/or provide financial documents

4. Our financial assistance team submits and confirms you have received funding.

5. All claims for assistance will be processed by the financial counselors. We will be looking at these funds and may reach out for annual for reverification.

For financial counseling or questions regarding drug or copay assistance programs, please contact 515-226-5036 between the hours of 8am-5pm Monday-Friday.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

1. You have the right to a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

2. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

3. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

4. Make sure you save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

No Payment Needed Today

Thank you for choosing Mission Cancer + Blood, now a part of UI Health Care, for your care. Beginning Jan. 1, 2025, payments will not be accepted in our clinics until later this year. Please have your insurance card ready at check in.  To update your insurance, please contact 515-235-8351 or Or update your insurance using MyChart mychart.uihealthcare.org/MyChart/Insurance

As Mission Cancer + Blood and UI Health Care combine operations, we are working through system changes. When we begin accepting payments in our clinics again, we will only accept credit or debit payments and will no longer be accepting cash or checks. We apologize for any inconvenience and thank you for your patience.  

If your claim was processed by your insurance company prior to June 2, 2025, you may receive separate bills in the mail from both Mission Cancer + Blood and University of Iowa Health Care. Any visits after June 2, 2025 will only be billed by University of Iowa Health Care. For more information on University of Iowa Health Care Financial Assistance, visit uihc.org/financial-assistance.

Thank you for trusting us with your care.