Outreach Scheduling Specialist

Basic Function and Scope of Responsibilities:

The Outreach Clinic Scheduler provides medical office support to patients and the clinical teams. Schedules return appointments including follow-up visits, treatments, labs or tests, referrals and scans.

Principle Responsibilities:

• Schedules, reschedules, and coordinates all patient follow-up appointments, tests, labs, treatment, scans, and referrals for outreach clinic patients.
• Set scans ahead two weeks for prior authorization process to be completed and schedules approved scans so that they are completed 1-2 business days before patient’s follow-up visit.
• Sends and completes patient referrals with partner offices ensuring these get sent out appropriately within 1-2 days of the referral being placed. Follows up with these offices to ensure referrals are completed.
• When rescheduling clinic days and/or patient appointments ensures that these tasks are taken care of in a timely manner and that both clinic teams and the patients are communicated with about changes.
• Fax or print lab orders for patients to complete in the outreach clinic or another facility approved by the physician team.
• Coordinates and communicates with partner offices to serve and care for mutual patients.
• Answer calls in a courteous, professional, and efficient manner. Keeping in mind that they are representing Mission Cancer + Blood, part of University of Iowa Health Care as an organization and as an extension of the individual physician team(s).
• Sends messages and tasks to appropriate parties in the EMR and completes assigned tasks in a timely manner.
• Regularly checks for and completes orders placed in the EMR scheduling queue during, after, and before clinic days.
• Accurately and efficiently enters data and annotates information in patient charts.
• Ensures all patient information and prior authorization is obtained before scheduling visits, scans, or treatment.
• Greets patients, co-workers, and other parties professional and kindly.
• Manages clinic schedules so both provider and patient preferences are maintained.
• Manages individual work queue and completes tasks on time so patient care isn’t impacted.
• Demonstrates excellent customer service, responds promptly to patient, physician, management, and clinic requests/needs.
• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Education Requirements

• High School Graduate or equivalent with GED
• Previous Medical Office experience preferred.

Performance Requirements

 Knowledge:

• Knowledge of medical terminology
• Knowledge of computer systems
• Knowledge of electronic medical records
• Knowledge of HIPAA
• Knowledge of medical practice policies and procedures

Skills and Abilities:

• Excellent customer service skills.
• Strong organizational skills and attention to detail.
• Strong multitasking abilities.
• Prior scheduling experience preferred.
• Good verbal and written communication skills.
• Electronic Medical Records experience preferred.
• Strong computer skills including Windows file management and MS Office, and email experience.
• Ability to work productively and effectively in a fast-paced environment.

Working Conditions:

Physical surroundings: Medical office

Adverse working environment Work may be stressful due to continual interaction with others, long hours required and nature of the medical specialty.

Physical Effort: Must possess the physical and mental abilities to perform the tasks normally associated with this role including walking, bending, standing, reaching, and sitting. Lifting up to 10 pounds of technology equipment.

Local Travel: Occasional, within city limits only

Domestic/International Travel: None

Extensive Hours: Varies due to need

 The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Mission Cancer + Blood, part of University of Iowa Health Care reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.

Mission Cancer + Blood, part of University of Iowa Health Care is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

In the interest of ensuring the safety of our employees, patients and community, Mission Cancer + Blood, part of University of Iowa Health Care has adopted a mandatory vaccination policy for COVID-19. All employees are required to be fully vaccinated against COVID-19 unless granted a reasonable accommodation for disability, religious or other extenuating circumstances. New employees will be granted a reasonable time to come into compliance with the policy, if necessary.