Front Desk Receptionist- Ankeny

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Job Title: Front Desk Specialist- Ankeny

Department:   Patient Access

Organizational Structure: Reports to Patient Access Director

Basic Function and Scope of Responsibilities:  The Front Desk Specialist provides medical office support and customer service to our patients. Manage the reception of patients within the office. Obtains patient insurance and demographic information, collects co-pays, monitors and distributes inbound and outbound documentation whether electronic or paper format to clinical teams.

Principle Responsibilities:

  • Greets patients in a courteous and efficient manner.
  • Conducts and assists patients with the check-in process.
  • Updates patient demographic information.  
  • Collects co-payments at time of service and manages daily cash receipts.
  • Opens and distributes mail as required.
  • Collects patient photos for electronic medical chart.
  • Electronically scans patient insurance cards and photo ID.
  • Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Education Requirements

  • High School Graduate or equivalent with GED
  • Previous Medical Office experience preferred.

Performance Requirements


  • Knowledge of medical terminology
  • Knowledge of HIPAA
  • Knowledge of customer service principles and techniques
  • Knowledge of computer systems
  • Knowledge of medical insurance


Skills and Abilities:

  • Excellent customer service skills.
  • Strong organizational skills and attention to detail.
  • Good verbal and written communication skills.
  • Electronic Medical Records experience preferred.
  • Strong computer skills including Windows file management and MS Office, and email experience.
  • Ability to work productively and effectively in a fast-paced environment
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