Mission Cancer + Blood

Careers

Front Desk Receptionist- IMMC

If you are interested in this position, please apply on Indeed by following this link: Front Desk Receptionist: IMMC

Basic Function and Scope of Responsibilities:  The Front Desk Specialist provides medical office support and customer service to our patients. Manage the reception of patients within the office. Obtains patient insurance and demographic information, collects co-pays, monitors and distributes inbound and outbound documentation whether electronic or paper format to clinical teams.

Principle Responsibilities:

  • Greets patients in a courteous and efficient manner.
  • Conducts and assists patients with the check-in process.
  • Updates patient demographic information.  
  • Collects co-payments at time of service and manages daily cash receipts.
  • Opens and distributes mail as required.
  • Collects patient photos for electronic medical chart.
  • Electronically scans patient insurance cards and photo ID.
  • Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Education Requirements

  • High School Graduate or equivalent with GED
  • Previous Medical Office experience preferred.

Performance Requirements

Knowledge:

  • Knowledge of medical terminology
  • Knowledge of HIPAA
  • Knowledge of customer service principles and techniques
  • Knowledge of computer systems
  • Knowledge of medical insurance

 Skills and Abilities:

  • Excellent customer service skills.
  • Strong organizational skills and attention to detail.
  • Good verbal and written communication skills.
  • Electronic Medical Records experience preferred.
  • Strong computer skills including Windows file management and MS Office, and email experience.
  • Ability to work productively and effectively in a fast-paced environment

Working Conditions:

Physical surroundings: Medical office

Adverse working environment Work may be stressful due to continual interaction with others, long hours required and the nature of the medical specialty.

Physical Effort: Must possess the physical and mental abilities to perform the tasks normally associated with this role including walking, bending, standing, reaching, and sitting. Lifting up to 15 pounds of office or technology equipment.

Local Travel: Within the state of Iowa

Domestic/International Travel: None

Extensive Hours: Varies due to need

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Mission Cancer + Blood, part of University of Iowa Health Care reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.

Mission Cancer + Blood, part of University of Iowa Health Care is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

In the interest of ensuring the safety of our employees, patients and community, Mission Cancer + Blood, part of University of Iowa Health Care has adopted a mandatory vaccination policy for COVID-19.  All employees are required to be fully vaccinated against COVID-19 unless granted a reasonable accommodation for disability, religious or other extenuating circumstances.  New employees will be granted a reasonable time to come into compliance with the policy, if necessary.  

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