Patient Financial Counselor

If you are interested in this position, please submit your resume on or by clicking here: Patient Financial Counselor

Basic Function and Scope of Responsibilities:

To assist patients regarding their medical bills. They are the liaison between patients and their insurance companies; coordinating payments and answering questions from both parties.

Principal Responsibilities:

– Provide financial counseling and follow up on account balances.

– Answer patient account billing questions.

– Discuss financial policy with patients.

– Implement patient payment plans when necessary.

– Assist in coordinating claims rejection errors and in the correction process.

– Post payments and charges to accounts when needed.

– Work with other areas of practice to ensure a smooth encounter for patients from start to finish.

– Evaluates accounts on a monthly basis.

– Identify drug assistance programs patients may qualify for (when applicable).

– Maintain a working knowledge of third-party payment procedures.

– Contacting patients not meeting payment guidelines and resolving issues.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Education Requirement

– College degree in healthcare or finance preferred

– Strong Insurance background preferred

Performance Requirements:


· Experience in working in a fast-paced business office and medical clinic where people contact and multi-tasking skills are needed to succeed.

· Knowledge of HIPAA laws to protect patient medical records and health information

· Familiarity with medical and insurance terminology

Skills and Abilities:

· Must be able to interpret and define an extensive variety of problems, collect data, document the facts, and draw valid conclusions

· Strong verbal and written communication skills are required

· Skilled in organizing resources and establishing priorities with demonstrated experience in case management to include some medical knowledge

· Must be able to prioritize workload and job assignments so that all deadlines are met on a timely basis

Organizational Structure:

Job Title this position reports: Chief Financial Officer

Job Titles directly reporting to this position: None

Working Conditions: Work may be stressful at times due to continual interaction with others and the nature of the medical specialty.

Must possess the physical and mental abilities to perform the tasks normally associated with the role including bending, reaching and sitting.

Physical surroundings: Medical office

Adverse working environment: Work may be stressful due to continual interaction with others, long hours required and nature of the medical specialty.

Physical Effort: Must possess the physical and mental abilities to perform the tasks normally associated with this role including prolonged sitting, walking, bending, standing, stooping and reaching. Lifting up to 15 pounds at times.

Local Travel: Occasional, within city limits only

Domestic/International Travel: None

Extensive Hours: Varies due to need

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Mission Cancer + Blood reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.

Mission Cancer + Blood is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Pay: $37,826.91 – $63,239.22 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance

Physical setting:

  • Office


  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Des Moines, IA 50309: Reliably commute or planning to relocate before starting work (Required)


  • Financial concepts: 1 year (Preferred)

Work Location: Hybrid remote in Des Moines, IA 5030

Back to Careers Archive